Privacy Policy

• Arise Psychiatric Urgent Care
• Website: ariseurgentcare.com

• Effective Date: July 14, 2026
• Last Updated: July 14, 2026

1. Our Commitment to Privacy

At Arise Psychiatric Urgent Care (“Arise,” “we,” “our,” or “us”), protecting your privacy is one of our highest priorities. We recognize the sensitive nature of behavioral healthcare and are committed to safeguarding the personal information and protected health information entrusted to us.

This Website Privacy Policy explains how information is collected, used, maintained, disclosed, and protected when you visit ariseurgentcare.com, communicate with us electronically, request services, or otherwise interact with our website.

Our goal is to provide complete transparency regarding our information practices while maintaining compliance with applicable federal and California privacy laws.

2. Scope of This Privacy Policy

This Privacy Policy applies solely to information collected through:

• ariseurgentcare.com
• Online appointment requests
• Contact forms
• Employment applications
• Insurance inquiry forms
• Email communications initiated through our website
• Online payment services
• Website analytics
• Marketing communications
• Social media pages operated by Arise Psychiatric Urgent Care

This Privacy Policy does not replace our separate HIPAA Notice of Privacy Practices, which governs the collection, use, disclosure, and protection of Protected Health Information (“PHI”) received in connection with healthcare services.

Patients receiving medical care from Arise Psychiatric Urgent Care should also review our HIPAA Notice of Privacy Practices, which explains how medical information may be used and disclosed and describes patient privacy rights under federal law.

3. Our Commitment to HIPAA Compliance

Arise Psychiatric Urgent Care is committed to maintaining the privacy and security of Protected Health Information in accordance with the:

• Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• HIPAA Privacy Rule
• HIPAA Security Rule
• HIPAA Breach Notification Rule
• California Confidentiality of Medical Information Act (CMIA)
• Other applicable federal and California privacy laws

Whenever information collected through our website becomes part of a patient’s medical record, it is protected under applicable healthcare privacy laws and our HIPAA Notice of Privacy Practices.

4. Information We Collect

Depending upon how you interact with our website, we may collect information that you voluntarily provide as well as information automatically collected through website technologies.

Information You Provide

You may voluntarily provide information including:

• Full name
• Telephone number
• Email address
• Mailing address
• Preferred contact method
• Date of birth
• Insurance carrier information
• Appointment request information
• Employment application information
• Resume or curriculum vitae
• Professional licensing information
• Questions submitted through our website
• Information you choose to provide during communications with our office

Please do not submit detailed psychiatric records, medication lists, Social Security numbers, or other highly sensitive information through general contact forms unless specifically instructed to do so through a secure communication method.

Information Automatically Collected

Like most professional healthcare websites, our website may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Date and time of website visit
• Pages viewed
• Website navigation
• Approximate geographic location
• Session duration
• Cookie identifiers
• Diagnostic information

This information is generally used to improve website functionality, monitor security, analyze website performance, and enhance user experience.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website performance and functionality.

Cookies may be used to:

• Remember user preferences Improve website speed
• Maintain website security
• Measure website performance
• Analyze visitor behavior
• Improve website content
• Troubleshoot technical issues

Most web browsers allow visitors to disable cookies. However, disabling cookies may limit certain website functionality.

6. Website Analytics

Arise Psychiatric Urgent Care may use website analytics tools, including Google Analytics, to better understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• Navigation patterns
• Browser information
• Device type
• Approximate location
• Referral sources

This information is aggregated and is used to improve website performance, accessibility, user experience, and educational content.

Arise does not use Google Analytics to intentionally identify individual patients or disclose Protected Health Information.

7. Payment Processing

Payments made through our website may be processed using Stripe, a third-party payment processor.

Arise Psychiatric Urgent Care does not store complete payment card information on its website servers.

Payment transactions are subject to Stripe’s Privacy Policy and security practices.

8. Electronic Health Records

Arise Psychiatric Urgent Care utilizes Office Ally for certain electronic health record and practice management functions.

Information submitted through secure patient systems may become part of your confidential medical record and is governed by HIPAA and our Notice of Privacy Practices.

9. Social Media

Arise Psychiatric Urgent Care maintains official social media accounts, including:

• Facebook: Arise Psychiatric Urgent Care
• Instagram: https://www.instagram.com/ariseurgentcare/
• Google Business Profile: Arise Psychiatric Urgent Care

Social media platforms operate independently and maintain their own privacy policies.

Patients should never submit Protected Health Information through:

• Facebook Messenger
• Instagram Direct Messages
• Public comments
• Reviews
• Social media posts
• Google Reviews

To protect patient confidentiality, Arise Psychiatric Urgent Care generally cannot acknowledge whether an individual is or has been a patient when responding to online reviews or comments.

10. Emergency Communications

This website is not intended for emergency communications.

If you are experiencing a medical or psychiatric emergency:

Call 911 immediately or proceed to the nearest emergency department.

If you or someone you know is experiencing a mental health crisis, call or text 988, the Suicide & Crisis Lifeline.

Please do not use website forms, email, or social media to request emergency assistance.